Frequently Asked Questions

Catch & Feather is happy to do a custom order for a team, club, graduating seniors, special regatta, party and more. We can monogram, offer a special print run for t-shirt or customize a project. Please send an inquiry to CustomOrders@catchandfeather.com with your request and date needed, and we will be in contact.

MONOGRAMMING

We are adding a custom monogramming option to ordering on the site. But in the meantime, if you’d like something monogrammed, please email the request to CustomOrders@catchandfeather.com BEFORE YOU ORDER THE PRODUCT. Let us know which item(s) you’d like and we’ll send you monogramming style and thread choices.

We ship out daily from Monday through Friday via UPS. All in-stock item orders placed before 2PM ET will be shipped on the same day. Orders placed after 2PM ET will be shipped the next business day.

Absolutely HAVE to have something right away? We know the feeling! Shoot us an email CustomerService@catchandfeather.com and we will see what we can do!

If the item is out of stock, or on back order, we’ll ship as soon as the item arrives in our warehouse.

PO BOXES:

We use UPS for shipping and they do not deliver to PO Boxes. However, if you will email us at orders@catchandfeather.com we will send your package via SurePost from UPS.

SHIPPING COSTS:

Our shipping charges are based on average order weight and volume. Please see the chart below.

customerservice@catchandfeather.com

Not at this time.. but we are working on it!

Returns make us sad.  It means we don’t get to donate to deserving community programs that make rowing possible for everyone. We do not accept returns on items under $40 at this time. Returns $40 and over are for merchandise credit only. Our products are handled with the utmost care, carefully inspected and individually wrapped in plastic bags to protect them. But we know that nothing is perfect and defects occur. If you are REALLY unhappy, please email CustomerService@catchandfeather.com within 5 business days after you receive your order and we’ll make it right for you! We will email you a call tag for damage products after picture proof. Items must be returned back to us with the original packing, receipt and plastic bag. (PLEASE NOTE WE CANNOT ACCEPT ANY RETURNS ON PERSONALIZED PRODUCTS)

We do not accept returns on merchandise purchased at regattas. You know how messy those can be!

We will be offering coupon codes from time-to-time at regattas and for special promotions (and loyal customers!)

Simply place the coupon code in the space provided during the check out process, and if the code and the date of its offer period are valid.  it will be applied to your order.

Having trouble? customerservice@catchandfeather.com

At this time, once an order is placed, it gets processed immediately and cannot be changed (helping you get your gear as quickly as possible). If you’d like to add an item to your order, please email Customerservice@catchandfeather.com and we’ll do our best to accommodate you.

We accept Visa, Mastercard, American Express and Pay Pal.  We process credit cards through Authorize.net and PayPal’s secure systems.